Modern collaboration and meetings transformation for leading executive search firm

Who is Leathwaite?

Leathwaite is a leading global executive search and leadership talent specialist for corporate functions, operating across business areas and industries for more than 20 years with offices across Europe, North America, and Asia.

Setting the Scene

Leathwaite had the following challenges with its existing collaboration solution:


  • The costs and expertise required to run separate legacy PBX were too high.
  • Regional offices had additional local phones, with multiple handsets on desks.
  • The lack of integration to Teams seemed to reduce, rather than improve, users’ ability to communicate effectively.
  • Scalability, remote working and rapid staff onboarding were difficult and expensive.

The Solution

Cisilion utilised our Microsoft Solution Partner status to migrate legacy telephony environment to Microsoft Teams, leveraging cloud calling & direct routing.
Microsoft Teams & Voice

Microsoft Teams for unified communications across voice, email, meetings & chat.

Configuring Calling Plans & Direct Routing

Configuring Calling Plans & Direct Routing to ensure global reach and most cost-effective calling plans in each global region

Adoption & Change Management

Provided User Adoption and technical support to support new features & services.

The Benefits

With the Microsoft Teams deployed, Leathwaite has achieved impressive ROI and benefits:
Modern, reliable cloud calling platform

Modern, reliable, and supported cloud calling platform that integrates natively into Microsoft Teams.

Streamlined and unified communications

A unified communications solution across voice, email, meetings and messaging.

Flexible and saleable calling

Ability to provision, deploy, manage and update globally from within the Teams Admin Centre for users in any location and any geographic region.

Download Our Client Story

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Speak To Our Experts Today

Contact us today to discover how Cisilion can leverage our extensive collaboration experience to ensure your infrastructure goes beyond your users expectations.