At a Glance
Seamless communication is critical in healthcare, where coordination between clinical and operational teams directly impacts patient care and service delivery. With more than 150 sites across the UK, the healthcare company required a scalable collaboration platform to modernise its legacy telephony systems ahead of BT’s planned copper line decommissioning.
Cisilion deployed Microsoft Teams Voice to consolidate collaboration and telephony into a single cloud-based platform, improving operational efficiency while reducing costs across the organisation.
Challenges
Modernising Legacy Telephony
The company’s legacy PBX and telephony systems were becoming increasingly outdated, costly, and difficult to manage across more than 150 sites and 10,000 users.
The fragmented estate impacted operational efficiency and created challenges in delivering a consistent communication experience across the organisation.
Reducing Operational Complexity and Costs
Supporting multiple vendors, platforms, and legacy services led to rising operational costs and increased management overhead.
The company required a more streamlined and cost-effective solution capable of simplifying administration while improving scalability and flexibility.
Future-Proofing Communication
With BT’s planned decommissioning of copper lines, the company required a scalable cloud-based communication platform capable of supporting long-term growth, hybrid ways of working, and future collaboration requirements across the organisation.
The Solution
To address these challenges, the healthcare company partnered with Cisilion to deploy Microsoft Teams Voice across the organisation, modernising communication through a scalable cloud-based collaboration platform.
Microsoft Teams Voice Cisilion deployed Microsoft Teams Voice across the organisation, replacing legacy telephony infrastructure with a single cloud-based collaboration platform designed to improve communication and operational efficiency across more than 150 sites.
Device as a Service A Device as a Service (DaaS) model streamlined device management, reduced capital expenditure, and introduced a more predictable and cost-effective approach to managing telephony devices across the estate.
User Persona Mapping Cisilion conducted user persona mapping for more than 10,000 users to identify telephony requirements and optimise device allocation based on user roles, call volumes, and working environments. This included the deployment of 5,000 handsets and 2,500 headsets across the organisation to support different ways of working.
Managed Service and Ongoing Support A five-year managed service provides ongoing optimisation, monitoring, support, and scalability across the company’s telephony environment, ensuring the platform continues to evolve alongside business requirements.
The Results
A modern cloud-based communication platform enabled more effective collaboration across healthcare, fitness, and operational teams, improving coordination and service delivery across the organisation.
Reliable and flexible communication tools improved responsiveness and supported a more seamless experience for both employees and customers across the comapny’s sites.
Consolidating multiple legacy telephony platforms into Microsoft Teams Voice reduced operational complexity, streamlined management, and improved scalability across the estate.
The transition to Microsoft Teams Voice enabled significant operational cost savings while delivering a scalable and future-ready communication platform capable of supporting long-term business growth.
*Projected annual cost savings of approximately £500,000.
Talk to Cisilion
Cisilion helps organisations modernise communication and collaboration through secure, scalable, and user-focused technology solutions. As a Microsoft Solutions Partner with Advanced Specialisations in Collaboration, Cisilion designs and delivers cloud-based communication platforms that improve operational efficiency, enhance user experience, and support long-term business growth.
From Microsoft Teams Voice and device management to managed services and adoption support, Cisilion works closely with organisations to simplify complex technology environments and create seamless collaboration experiences across distributed workforces.