Seamless Onboarding for Maximum Value
A successful managed service starts with a smooth transition.
At Cisilion, we ensure your onboarding is structured, transparent and stress-free, so you can realise value from day one. With dedicated Project Managers, Cisilion ensures that you have a constant point of contact throughout your transition.
Transitioning into a managed service isn’t just a handover – it’s the foundation for long-term success. Our approach ensures minimal disruption, clear accountability and measurable outcomes.
A Proven Framework
Your transition journey follows a proven framework designed to minimise risk and accelerate time-to-value:
Preparation begins with internal alignment, documentation review and a client kick-off meeting to confirm the go-live date.
Key pre-launch activities include tool configuration, testing phases (UAT and SAT) and finalising technical documentation.
The service officially begins once transition milestones are met, communications are issued and the Service Centre is fully operational.
Post-launch, the focus shifts to invoicing, capturing lessons learned and planning for continuous improvement.
Service Design
Designing Services That Deliver Real Value
The purpose of the service design practice is to create products and services that are fit for purpose and use, and that can be delivered effectively by Cisilion and its ecosystem.
This includes planning and organising people, partners and suppliers, information, communication, technology and practices for new or changed services, as well as managing the interaction between Cisilion and its clients.
Applicable to all new services and major service changes managed by Cisilion.
Design Process Flow Overview
The following outlines the key stages of the Service Design phase showing how client requirements evolve into a validated service solution:
Capture client business requirements, reasons for wanting managed services, and non-functional requirements (e.g., DR & compliance).
Define and confirm which Cisilion services are required, identify any non-standard requirements and address gaps.
The SDP outlines delivery tools, connectivity, and the Service Centre model, including roles and responsibilities. It covers key processes, contacts, assumptions, cost and support models, risk assessment, transition plan, and service acceptance criteria.
Formal design reviews and stakeholder feedback updates to the SDP. Then to handover.
Ready for a Smooth Transition?
Contact our Service Transition experts today and start your journey to a fully optimised managed service.