Your Advocate for Continuous Value
Our Client Success team is dedicated to ensuring you get the most from your managed services investment.
Acting as your trusted partner, we align our efforts with your business outcomes, driving optimisation and continuous improvement throughout the lifecycle of your service.
How We Go Beyond Expectations
Client Success at Cisilion is more than account management. It’s about building a true partnership based on trust, excellence and agility. Here’s how we stand out:
Your advocate for service optimisation and issue resolution.
Regular service reviews and roadmap planning to align with your goals.
Leveraging ITIL and Six Sigma practices to enhance service delivery.
Acting as the gateway to other Cisilion functions for holistic support.
Where We Add Value
Building trusted partnerships with your stakeholders, with clear engagement plans and regular communication.
Capturing and managing your objectives in Customer Experience Plans (CXPs) to ensure our services help you achieve them.
Monitoring invoicing, renewals and cost transparency for Microsoft, Cisco and other services, ensuring you understand your costs and ROI.
Facilitating continuous improvement across ITIL-aligned services using Lean Six Sigma methods.
Leading regular reviews, presenting KPIs, tracking progress and gathering feedback.
Using surveys, CSAT and internal scorecards to monitor satisfaction, engagement and
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