At Cisilion, we believe that listening is the first step to delivering exceptional experiences. To continue strengthening our relationships and ensure every interaction goes Beyond Expectations, we are proud to introduce Cisilion Pulse – our new quarterly client feedback programme.
What Is Cisilion Pulse?
Cisilion Pulse is a quarterly survey designed to give our clients a direct voice in shaping how we work together. Each edition takes just a few minutes to complete and allows you to share your thoughts on what we do well, where we can improve, and how we can deliver even greater value across our services and solutions.
Pulse helps us stay closely connected to what matters most – from project delivery and communication to technical expertise, innovation, and strategic support.
How It Works
Once a quarter, our clients will receive a short Cisilion Pulse survey. It asks for quick feedback on your experience with Cisilion and offers an opportunity to highlight areas of value and focus – such as cybersecurity, cloud modernisation, or digital workplace solutions.
Every response is reviewed by our teams, discussed, and acted upon. This ensures that insights from Pulse directly inform how we communicate, collaborate, and enhance the quality of our client experience.
Why Does It Matter?
At the heart of Cisilion’s purpose is a simple idea: to always go Beyond Expectations for our clients. Achieving that means never assuming we know best, but instead asking, listening, and responding with genuine care.
This philosophy echoes one of the key lessons from Unreasonable Hospitality – that excellence comes from attention to detail and a willingness to go above and beyond to make others feel valued. In that spirit, Pulse is our way of showing that every client interaction matters, and every piece of feedback helps us serve you better.
By sharing your perspective, you help us:
- Recognise and celebrate what is working well
- Identify opportunities to refine our services and delivery
- Anticipate your future needs and priorities
- Continue to innovate and tailor solutions around your business
What Does It Mean for Our Clients?
At Cisilion, we see Pulse as a shared commitment to going Beyond Expectations. It’s more than a survey – it’s a partnership. Through your feedback, we can ensure every interaction with Cisilion feels personal, proactive, and focused on delivering exceptional outcomes.
Your insights will help us continue to evolve, improve, and deliver even greater value to your organisation.
What’s Next?
Keep an eye out for the Cisilion Pulse survey link in your inbox from your Account Manager and take a moment to share your feedback.
Your voice is the pulse that drives us forward – helping us build a future defined by trust, innovation, and outstanding collaboration.