A recent Nemertes Workplace Collaboration: 2019-20 Research Study of more than 625 businesses, found that 64% were using or already planning to use Team Collaboration apps, while another 15% are already evaluating them for future deployment.
The report goes to say that of those using or planning to use team collaboration applications, a third said that they view them as the “hub for all collaboration“. This clearly shows that organisations see the value of converging disparate applications for chat, meetings, and calling into a single unified, contextual workspace that integrates or can be extended with other line of business applications.
“64% of businesses are using or
planning to use Team Collaboration apps”
More importantly, Nemertes found that viewing team collaboration as a work hub correlates with success. Almost half of those organised surveys said they recognised measurable value from their team collaboration deployments (in terms of reducing costs, improving and simplifying processes), view team collaboration as a hub, versus less than a quarter who said they didn’t see any measurable business benefit from their deployments.
The Enterprise Chat Space
Looking at applications such as Microsoft Teams, and Cisco Webex Teams, it’s no surprise that integrated voice and video conferencing is the most widely used feature of enterprise team chat applications.
For Microsoft Teams users, this means the ability to easily launch a meeting from within a chat or a Team channel, enabling participants to quickly join, converse, and share relevant documents from the team space.
Due to the addictiveness and viral adoption of Teams within organisations, we often experience clients who are struggling to contain the spread of teams usage. This is good for Microsoft and good for users, since the application is clearly nice and useful to use, but if Teams isn’t part of the wider Video and Conference experiences then the usefulness of the meeting and video within Teams becomes limited (trapped) by who can access them and who they can reach.
Working with Existing Limitations
For example, if an organisation has already invested in web or video conferencing technology and has also deployed them into their meeting rooms, access to Teams Video becomes limited to users working remotely or gathered around laptops/PCs often “plugged” into the companies expensive meeting room screens in an attempt to “hack” some form of Teams Room System together – the experience is far from optimal.
In a perfect world where cost isn’t an option, the ideal of course (if Teams is the future) is to rip out these existing video conferencing / video rooms and replace them with new Teams Rooms Systems. If Teams is the organisation’s future then this is a good idea and can be done in phases as part of refresh.
Maximising Existing Investment in Room & Conferencing Systems
In reality, since Microsoft Teams is still relatively young, the goal for those using it and that want to spread it wings, should be to integrate their existing meeting room and video endpoints into the Teams Conferencing Experience.
This integration easily allows users in an existing non-Microsoft Teams Room set up to easily join a Microsoft Teams meeting, share content, and collaborate with those in other locations either using room systems, or joining from desktop, laptop, or mobile devices seamlessly.
Cloud Video Interop (CVI)
Cloud Video Interop (CVI) services are available from Poly, Pexip and BlueJeans only and are Microsoft Qualified solutions that enables third-party meeting rooms and personal video devices (VTCs) to join Microsoft Teams meetings.
The integration of Microsoft Teams with existing room systems through Video InterOp Services provides four main business benefits:
1. Retains the native Microsoft Teams environment for Teams users
2. Users can join conference meet using the same tool that’s integrated into their work hub through the same consistent experience
3. Leverages an organisations’ existing investments in video meeting room/conferencing systems thereby reducing any transition costs
4. Allowing organisations to enable remote participants to join their Microsoft Teams meetings from any meeting room or device – even if they are outside of the company.
Teams is a Hub for Teamwork
For Microsoft Teams to be successful and used to potential within an organisation, it should be viewed as a hub for teamwork rather than just an IM platform to replace Skype or Lync. When deployed and used within an organisation to full potential, Teams can enable the integration of other collaboration and business applications into all your team spaces including existing videoconferencing endpoints.
Enabling such integration will enable and empower your Teams collaborators to enjoy and utilise the investment of an organisations existing meeting room and video conferencing technology with minimal new investment, without replacing what is already there and within the context of the Microsoft Teams meeting experience.
Your Next Steps
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