Cisilion Celebrates Industry Leading Customer Satisfaction Score

Cisilion Celebrates Industry Leading Customer Satisfaction Score

Written by Antony Spadaccino, Cisilion’s Operations Director

The last two years haven’t been an easy ride for many individuals and organisations around the globe, that’s why I am so proud of the team here at Cisilion following the incredible achievement of increasing our NetPromoter score – a testament to how well we work with our customers to ensure that everyone is on the right page and satisfying business needs.

With an industry average NetPromoter score of 43 for Professional Services and 35 for Technology companies, Cisilion has increased our score by seven points in the last 12 months to a fantastic 57.

This achievement has been built upon many initiatives across Cisilion, including our emerging talent programme which focuses on developing from within through cross-skilling across our departments.

Testament to our continued improvement, Phil Clark, Head of IT at Speedy Services has stated:

“We have always received a great service from the team at Cisilion and have absolutely no complaints. Keep up the good work!”

From having greater understanding of a holistic range of projects, to maintaining close relationships with both our vendors and clients, our aim at Cisilion is to provide the best solutions and service of the highest quality for each of our clients.

I’m very proud of #TeamCisilion and would like to send a massive thank you to both our internal team and our clients for working with us as partners. We can’t wait to see what the next year holds and hope that we can create closer relationships with our current clients, whilst increasing our network to support other businesses with their technological requirements.


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