Connect With Your Customers
Today’s customers expect seamless, personalised service—on their terms, across every channel.
Cisilion’s Contact Centre solutions empower organisations to orchestrate customer and employee journeys, using AI and cloud analytics to deliver satisfaction in every engagement.
Deliver Connected Experiences Beyond Expectations
Connect With Your Customers
Today’s customers expect seamless, personalised service – on their terms, across every channel.
Cisilion’s Contact Centre solutions empower organisations to orchestrate customer and employee journeys, using AI and cloud analytics to deliver satisfaction in every engagement.
Why Contact Centres Matter
Customer loyalty and employee engagement are shaped by every interaction.
With 72% of customers wanting to choose their preferred channel, and employee empowerment the number one priority for contact centre providers, organisations need agile, integrated solutions that adapt to changing expectations.
The Cisilion Difference
Cisilion is one of only two UK partners holding both Microsoft and Cisco advanced collaboration accreditations, including the Cisco Webex Contact Centre Specialisation.
With over 20 years’ experience, we have a proven track record migrating on-premises solutions to the cloud, integrating cloud contact centres with business tools, and supporting clients through every stage – from design to managed services.
Our Clients
Technology We Deliver
Our Contact Centre solutions are built on industry-leading technology, designed to power every interaction and drive measurable results.
We combine AI, omnichannel engagement and flexible deployment to meet the needs of modern organisations.
AI-Driven Experiences Infuse your contact centre with AI for 24×7 self-service, smart chatbots, automated note-taking, and real-time sentiment analysis.
Multi-Channel Communications Engage customers on their chosen channel—voice, digital, social, or messaging—while integrating securely with your business systems.
Workforce Optimisation Support agents with flexible, collaborative platforms and advanced quality management.
Contact Centre Without Boundaries Deliver consistent experiences for agents and customers, wherever they are.
Cloud and On-Premises Options Deploy in the cloud, on-premises, or as a Communications Platform as a Service (CPaaS) for maximum flexibility
Key Outcomes & Benefits
Faster, Better Answers
AI and automation reduce wait times and empower agents.
Omnichannel Engagement
Meet customers where they are, on any channel.
Agent Empowerment
Flexible tools and workforce management drive satisfaction and retention.
Scalable & Secure
Solutions that grow with your business and exceed modern security standards.
X
X
Book a Workshop With Our Specialists Today
Transform your customer and employee experience with Cisilion’s Contact Centre solutions.