Written by Jan Collins, Head of Cloud Calling & Collaboration at Cisco

Why are IT leaders are upgrading to cloud-based communications?

Cloud-based unified communications systems are making it easier for IT leaders to improve agility, support digital transformation, and provide access to new and emerging features like video-enabled meetings, team collaboration, and contact centre in the cloud.


What are the top motivations to move to the cloud?


What are your transition options?


Public cloud

How it works:

Applications hosted over the Internet are served up by a third party. Multiple customers share a multitenant software platform using individual virtual instances.

Who it’s good for:

Organisations that aren’t invested in existing systems and want rapid access to affordable calling and collaboration hardware, software, and infrastructure.


Private cloud

How it works:

Providers create dedicated customer instances of a single-tenant platform. This may reside on-premises, in an offsite data center, or with a managed private cloud provider.

Who it’s good for:

Large enterprises—like banks or hospitals—that have established on-premises systems and worry about loss of control over compliance or security.


Cloud hybrid

How it works:

Enterprise applications for calling, meeting, teams, and contact center are deployed in a mix of on-premises and cloud services.

Who it’s good for:

Organisations trying to save money by using existing on-premises systems, apps, and processes but that want to leverage emerging applications through the cloud.


Your Next Steps

As a Cisco Gold Partner with Master Collaboration Specialisation status, Cisilion is one of the first systems-integrators to be able to demonstrate Webex Calling in our Innovation Centre. Through our extensive experience with Cisco unified collaboration and our professional services, which can help you transition to the cloud.

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