Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

How we use your information

This privacy notice tells you how we, Cisilion (Group) Ltd., will collect and use your personal data for the provision of our services, the maintenance of our business relationship with you, or providing you with information about our upcoming events and promotions.

Why does Cisilion (Group) Ltd. need to collect and store personal data?

In order to provide services to you as a customer, we are required to obtain and process certain information related to persons ordering and receiving the service. This information is minimised as much as possible and utilised for limited purposes in the process of fulfilling our contracts with you.

Information submitted to us in the form of a job application or CV will be stored and processed in order to facilitate your application for a position with the company.

In order for us to provide you industry updates, important announcements, product or service updates, event invites, and experience invitations we need to collect personal data to keep you updated on hot industry topics and news.

In any event, we are committed to ensuring that the information we collect and use is appropriate for its purpose, and does not constitute an invasion of your privacy.

Will Cisilion (Group) Ltd. share my personal data with anyone else?

We will not pass your personal data on to any third-party service providers.

If this situation changes, and we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will Cisilion (Group) Ltd. use the personal data it collects about me?

Cisilion (Group) Ltd. will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Cisilion (Group) Ltd. is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Cisilion (Group) Ltd. contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that the organisation holds about me?

Cisilion (Group) Ltd. at your request, can confirm what information we hold about you and how it is processed. If Cisilion (Group) Ltd. does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Cisilion (Group) Ltd. or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide in order to access this?

Cisilion (Group) Ltd. May require you to clarify your identity in order to process a subject access request. If this is required, we accept the following forms of ID when information on your personal data is requested:

Passport, driving licence, birth certificate, utility bill (from last 3 months), etc.

Contact details of the Data Protection Officer:

  Data Protection Officer contact details
Contact Name: Mark Phillips
Address line 1: Cisilion House, Guildford Road
Address line 2: Leatherhead
Address line 3: Surrey
Address line 4: KT22 9UT
Email: dataprotection@cisilion.com
Telephone: 01372 201100

HOW WE USE INFORMATION WE COLLECT

We Never Sell Personal Information

We will never sell your Personal Information to any third party.

Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to (a) improve your browsing experience by personalizing the Websites and to improve the Subscription Service; (b) send information to you which we think may be of interest to you by post, email, or other means; (c) send you marketing communications relating to our business and services that may be relevant to you. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your unique Personal Information to the third party.

Use of Navigational Information

We use Navigational Information to operate and improve the Website and our email subscription services. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Cisilion.

Customer Case Studies and Comments

We post customer case studies and comments on our Websites, which may contain Personal Information. We obtain each customer’s consent via email or written consent prior to posting the customer’s name and testimonial.

Security of your Personal Information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive Personal Information is collected on our Websites, it is protected through the use of encryption.

If you have any questions about the security of your Personal Information, you can contact us at dataprotection@cisilion.com.

Social Media Features

Our Websites include Social Media Features, such as the Facebook Share This button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Website. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

External Websites

On occasion, our Website may provide links to other websites. We do not control and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

Retention of Personal Information

We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the email Subscription Service or our other services, or as needed to comply with our contractual and legal obligations, resolve disputes and enforce our agreements, and maintain our business relationship if one exists. Once the data is no longer deemed required, it is deleted securely as below:

  • 7 years for Financial information related to invoicing and bill payment etc
  • 5 years from the date of the last transaction for business relationship information
  • 1 Year from the last interaction with any Marketing information where a business relationship does not exist
  • 90 days from the termination of the support contract for Personal information held within support tickets

We will delete this information from the servers at an earlier date if you so request and the information is not required for the purposes of financial or business relationship processing.

After termination of consent for marketing purposes, we may, unless legally prohibited, delete all customer information, including your Personal Information, from the email Subscription Service.

Compelled Disclosure

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

INFORMATION ABOUT COOKIES

What is a Cookie?

A Cookie is a small text file that a website stores on your PC, telephone or any other device, with information about your navigation on that website. Cookies are necessary to facilitate browsing and to make it more user-friendly, and they do not damage your computer.

While this Policy uses the general term “Cookies”, as they are the main method for storing information used by this website, the browser’s “Local Storage” space is also used for the same purposes as the Cookies. All the information included in this section is also applicable to this “Local Storage”.

What are Cookies used for on this Website?

Cookies are an essential part of how our website works. The main purpose of our Cookies is to improve your browsing experience. For example, they are used to remember your preferences (language, country, etc.) while browsing and on future visits.

The information collected by the Cookies also enables us to improve the site by estimating numbers and patterns of use, the suitability of the website to the individual interests of the users, quicker searches, etc. On occasion, if we have obtained your informed consent in advance, we may use Cookies, tags or other similar devices to obtain information that enables us to show you, either from our own website or from third-party websites or any other means, advertising based on the analysis of your browsing habits.

What are Cookies not used for on this Website?

We do not store sensitive personal information, such as your address, your password, your credit or debit card data, etc. in the Cookies we use.

Who uses the information stored in Cookies?

The information stored in the Cookies from our website is used exclusively by us, except for those identified below as “third-party cookies”, which are used and managed by external entities to provide services requested by us to improve our services and the experience of the user when browsing our website. The main services for which these “third-party cookies” are used are to obtain access statistics and to guarantee the payment transactions that are carried out.

How can I avoid using Cookies on this Website?

If you prefer to avoid the use of Cookies on this page, taking into account the above-described limitations, you must first disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.

How do I disable and prevent the use of Cookies?

You may restrict, block or delete the Cookies from this website at any time by changing the configuration of your browser following the steps indicated below. While the settings are different in each browser, Cookies are normally configured in the “Preferences” or “Tools” menu. For further details on configuring Cookies in your browser, see the “Help” menu in the browser itself.