Cisilion’s Net Promoter Score Climbs to New Heights

Cisilion’s Net Promoter Score Climbs to New Heights

Written by Scott Johnston, Cisilion’s Head of Client Success

Building on our strong results last year, Cisilion is thrilled to announce that we have increased our Net Promoter Score (NPS) to 60.

With an industry average Net Promoter Score of 43 for Professional Services and 35 for Technology companies, this increase highlights the importance of client satisfaction and loyalty, and we are proud to have achieved this significant milestone.

Scott Johnston, Cisilion’s Head of Client Success said:

Our team has been working tirelessly to ensure that we provide the best possible experience for our clients, and this increase in our NPS score is a testament to our efforts. We are grateful for the feedback we have received from our clients, and we will continue to listen to their needs and deliver innovative solutions that exceed their expectations.”

Jack Kelly, Digital Workplace Manager at CNA Hardy said:

Cisilions expertise and guidance has been invaluable, we are grateful for their support and innovation.”

This achievement has been built upon many initiatives across Cisilion, including our emerging talent programme which focuses on developing from within through cross-skilling across our departments.

Cisilion believes that client satisfaction is the key to our success, and we are committed to maintaining our high standards of service. Our team is dedicated to providing personalised support and guidance throughout every stage of our clients’ digital transformation journeys.

We are excited to continue working with them and helping them achieve their digital transformation goals. Our increasing Net Promoter Score is just the beginning, and we look forward to achieving even greater success in the future.


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