Protect Your Revenue and Reputation 24/7
Cisilion’s Managed Services empower your organisation to focus on what matters most, with the confidence that your IT environment is in expert hands.
As one of only two UK partners holding both Cisco and Microsoft advanced collaboration accreditations, we deliver best-in-class support and proactive management, ensuring your technology delivers real business results.
Why Choose Cisilion Managed Services?
Proactive, 24/7 Support Our Service Centre operates around the clock, delivering gold standard support across Incident, Problem, Change, and Event Management.
Expertise Across Technologies Our technical professionals have significant breadth and depth across multiple stacks and vendors, ensuring your environment is managed by true experts.
Continuous Improvement We go beyond traditional monitoring, embracing enhanced observability and a continuous improvement mindset to add value and deliver an exceptional experience.
Client-Centric Partnership Our dedicated Customer Success Managers advocate for your business, ensuring your service is continuously optimised and aligned with your outcomes.
Accredited and Trusted Fully ITIL-accredited, with certified engineers and a proven track record in delivering managed services to organisations of all sizes and maturities.
Our Clients
Our Approach
Our 24/7×365 operational team is dedicated to delivering efficient, effective, and proactive managed services. We pride ourselves on being more than just a support desk—supporting clients is woven into the fabric of our team. With a wealth of experience and a commitment to excellence, we are your trusted partner for long-term success.
Every managed client is assigned a dedicated Customer Success Manager, acting as your advocate throughout the relationship. The team blends service delivery with true customer success, holding regular service reviews, driving continuous improvement, and acting as the gateway to other Cisilion functions. Our approach is rooted in trust, excellence and agility.
We recognise that a thorough service transition is essential for realising the value of managed services. Each client is assigned a Project Manager as a single point of contact, ensuring a seamless transition into service, with clear milestones and accountability at every stage.