CISILION – SILVER RED BOX PARTNER
Cisilion are a Red Box silver Partner reseller in the UK for Red Box call recording systems and associated applications and services.
Why work with Cisilion?
- Red Box Silver reseller in the UK
- Committed to delivering outstanding customer service and support
- Dedicated to helping you achieve unrivalled productivity
Cisilion, as an experienced long-standing Red Box partner is introducing Red Box’s Voice Data Controller application for Salesforce to fuel the best agent & customer experience. It enables secure and accurate mapping of conversations to contacts, accounts and leads within Salesforce, ensuring complete visibility of your customer interactions in an easy to access central location.
ABOUT RED BOX
Red Box is the leading dedicated voice specialist, empowering organisations to capture, secure and unlock the value of enterprise-wide voice. With the most open and connected platform, we capture and transcribe voice communications from over 55 systems (legacy and new), across global enterprises and SMEs. Our customers retain complete data sovereignty and we connect them to the broadest partner ecosystem to maximise the value of captured voice data.
Working with our global reseller channel, we are trusted by leading organisations across financial, contact centre, government and public safety sectors (including six of the world’s top banks, 85% of global interdealer brokers, 1,700 call centres and over 70% of UK police forces) and we capture and secure millions of calls daily for over 3,000 customers around the world.
Why Red Box?
Voice First World
Voice is and will always be the most efficient and effective user interface ever invented. As a data set, it holds much more value than any other means of communication. Red Box is a leading global provider of secure and resilient voice capture.
A CHOICE OF POWERFUL APPLICATIONS
Red Box’s application suite helps maximise the value of voice data
Quantify Search and Replay
Retrieve recordings and replay conversations via our built-in Media Player based on your chosen search criteria. The perfect application for efficiently searching large volumes of spoken audio content, whether that’s for investigation, dispute resolution, call and transaction validation, or compliance checking.
Quantify Live Acquire
Monitor and listen to calls as they happen. A great application for managers and supervisors to provide real-time coaching and assistance.
Quantify Event Reconstruct
Build a visual timeline of events and replay recordings sequentially or concurrently. A very useful application for collating recordings from multiple sources to compile evidence needed for auditing, disclosure and compliance.
Quantify Quality Management
Identify trends and employee training needs by automatically sampling calls for assessment and creating custom scoring forms based on set evaluation criteria.
Proactively check the status of your recording system through a visual dashboard and hands-off email reports. Access the data needed to understand and monitor system performance and prevent problems.
Our agent controls, within the Red Box Workstation Client, provide optional client-side features to help control data that is being captured for each conversation such as PCI Suppression, Call annotation and Record on demand capabilities.
To discuss our Red Box partnership and how Cisilion can assist you in your digital transformation journey you can contact us here.
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