Who are Willis Towers Watson?

Willis Towers Watson are a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has over 38,000 employees in more than 120 countries.

Why Cisilion?

Richard Farrow - Global Workplace Technology Services Director at Willis Towers Watson

“Since adopting Skype for Business, we are forecasted to generate conferencing cost savings in excess of $2 million per annum.”


Willis Towers Watson recently went through a merger and their London HQ consisted of an outdated and costly conferencing system that employees weren’t using. Cisilion deployed a Skype for Business POC and helped drive user adoption which transformed the office completely. Now with Skype for Business, their use of video conferencing has grown immensely. Employees are able to join meetings from the click of a button, whether its on their mobile devices, Polycom equipment or their desktop client. The solution will now be rolled out globally across all offices, for a total of 38,000 users.


After the merger, Willis Towers Watson were facing multiple challenges, mainly around their conferencing solutions:

  • Expensive third party conferencing solutions
  • Employees weren’t using the video conferencing solutions that had been invested in.
  • Office space not used efficiently due to dedicated and shared desks
  • Flexible working not possible

How did Cisilion Help

  • Significant cost savings
  • Drove user adoption
  • Strong industry knowledge
  • Exceeded business objectives


After Cisilion was chosen as the partner for Willis Towers Watson, significant investment was made in an on premise Skype for Business environment – with a further business case approved for the solution being rolled out to a total of 38 000 users. The project started as a POC at the Willis Towers Watson London HQ. The further deployment will consist of three core regions AsiaPacific, EMEA and the Americas, each with two sites.

Benefits & numbers

After the deployment of Skype for Business, Willis Towers Watson have experienced a number of benefits including:

  • Operational cost savings around $2m
  • Deployment finished ahead of time
  • Solution delivered under budget
  • Quicker, easier and faster global collaboration
  • Conferencing has gone up
  • Skype for Business has become the employees telephone on their desk
  • One number reach