Who are TeleWare?
TeleWare is a communications technology business that offers integrated solutions focused on increasing employee productivity, enhancing customer experience and meeting regulatory requirements. Its products are designed to help users optimise how their communications are routed, recorded and analysed and they work in parallel with existing communications infrastructures. Headquartered in the UK, TeleWare’s customers include some of the world’s leading multinational and local financial and professional services, IT, manufacturing, retail and public sector organisations. One in three FTSE 100 companies uses TeleWare technology.
Nick Reaks - Chief Operations Officer
“Cisilion was the obvious partner of choice due to our existing, successful relationship. The Skype for Business project delivery was impeccable, all the way from scope to deployment to user adoption. Cisilion’s skills and expertise sets them apart."
TeleWare and Cisilion had an existing, successful partnership and when TeleWare were facing challenges within their communication platform, Cisilion was the partner of choice to help them out. Cisilion scoped and deployed Skype for Business and drove user adoption to help TeleWare achieve one unified platform that integrates with their own value added services and products.
TeleWare were an existing Microsoft house, but were facing some challenges within the communications and operations of their company, including:
- Multiple, disparate platforms
- Old call manager deployment
- Employee productivity affected
With an existing partnership with TeleWare and as a Microsoft Gold Partner, Cisilion was made aware of the problems TeleWare were facing. With an old Lync 2013 platform running across multiple disparate platforms, TeleWare were advised to install Skype for Business to achieve one, unified system. This would complement TeleWare’s Value Added services, which include instant voice recording and voice messaging. Cisilion helped throughout the process, from project scope to deployment to user adoption.
Benefits & Numbers:
After deploying the Skype for Business solution, TeleWare gained some impressive business and operational benefits:
- Increased productivity thanks to one platform that actually works
- 50% reduction in running costs
- Integration with their own S4B Value Added services
- Time savings