Unified Communications

Unified Communications is bringing people and organisations together in a way that’s never been done before while reducing travel expenses and carbon footprint.

Cisco Unified Communications integrates all forms of communications, collaboration systems and devices into a single, unified system that delivers more efficient and effective communications. This technology enables organisations to communicate effectively and efficiently with customers, suppliers and employees from any location using:

IP Telephony
Rich media conferencing
Collaborative working

Contact Centre
Presence
Unified Messaging

Extending your workspace

Unified communications help companies contend with growing communication complexity and increasingly mobile workers who now work everywhere.

Employees, business partners, and customers now conduct business with a combination of voice, video, data, and mobility applications.

Cisco Unified Communications streamlines communications

Without unified communications organisations suffer from information overload and misdirected communications that delay decisions, slow down processes and reduce productivity.

The technology ensures information reaches recipients quickly, through the most appropriate medium, no matter where they may be working or what device they may be using.

IP telephony

Cisco IP Telephony allows companies to realise the benefits of Voice over IP (VoIP) technology with a suite of media control and IP phone solutions.

Contact centre

Cisco Unified Contact Centre solutions integrate databases and workflow applications with advanced contact centre applications, making it possible to create a virtual contact centre where customers can be matched to the most appropriate agents.

Mobility solutions

Cisco Mobile Solutions for Unified Communications combine the convenience, flexibility, and reach of mobile communications with the benefits of Cisco Unified Communications, making it possible for people to communicate the way they want, whether at home, at work, or on the road.

Unified communications clients

Cisco Unified Personal Communicator offers voice, video, instant messaging, conferencing, and presence information through a single application on a PC or Mac.

Rich media conferencing

Cisco Unified Meeting Place provides a complete multimedia conferencing solution for meetings, training sessions, and presentations.

Unified messaging

Cisco Unified Messaging integrates all types of messages so they can be easily accessed from a single user interface regardless of location or device.