Unified Communications Managed Service

Constantly changing technologies make it difficult to focus on core business. Often, too much time and money is spent seeking the right communications system and developing a technology support team, instead of growing your core business competencies.

Organisations are looking for an easier and cost-effective way to manage day to day administration of integrated voice and data communications systems as well as ensure they can react to the demands of their customers marketing activities.

The benefits from a Managed Unified Communication service from Cisilion include:

Ability to focus on core business
Improved efficiency of IT resources
Improved operational efficiencies
Reduced resource and training costs -
Patch notification
Predictable service costs
Guaranteed service delivery

Due to Cisilion’ size and our ability to develop bespoke solutions for our key customers there are different levels of managed service available, including a service that may include only monitoring and failure alerts, while more sophisticated levels of service may include scheduled onsite support, patch maintenance and remote backup.

Effectively, the Cisilion suite of service allow our customers to realize the full suite of benefits of managed service while enjoying shared management control, security, and communications flexibility. End users also enjoy a level of support they might not have had previously while supplying instant access to technical resource.

The following services are currently provided as part of our Managed Service:

Manufacturers Hardware / Software cover
Helpdesk, remote support and break-fix support
Service Delivery Management
IPT Application Support Log and track requests relating to IPT application issues and perform pro-active remedial actions.
Remote Monitoring for up/down health status, automated identification and reporting of incidents
On-line Service Remote Access to your environment enabling on-line diagnostics and swift incident resolution.
Remote access into your environment, via, for example a secure VPN.
Scheduled technical reviews

To discuss our Unified Communications managed service please click the CALL ME BACK button to the right of this page.