Small and Medium Business

Cisilion has a dedicated team to serve small and medium business. We understand the drivers particular to your size and have a range of solutions and services that can help.

Connect employees and offices

Acquiring customers. Expanding products and services. Hiring more staff. You've got enough to focus on. Cisilion can help your company connect and collaborate better—so you can stay focused on your business. Along with providing a solid network, our Solutions can help you:

• Reduce costs
  Having one network for data, voice, and wireless simplifies network installation and management, which reduces costs. It helps cut phone costs and long-distance charges too.
  
  
• Provide secure, remote access
  Give everyone secure access to the tools they need to communicate effectively and collaborate easily, even when they're on the go. Extend your phone system to mobile workers over wired and wireless connections.
  
  
• Prepare for the future
  You can add new capabilities—such as wireless and voice—as needed, without expensive upgrades.

Secure my business

Between hackers, computer viruses, and disasters, you have a lot to think about. You want to stay focused on running your business—not worry about security threats from every Internet virus or piece of spam out there. That means finding a simpler way to safeguard your company's data. A secure network foundation from Cisilion helps reduce costly security threats by:

• Blanket your network
  Secure your network with multiple, built-in layers of security that offer comprehensive, integrated protection from worms, spam, malicious attacks, and disasters
  
  
• Extending robust security
  Secure workers connecting from home, remote sites, or during travel
  
  
• Provide a secure foundation
  Share company information securely and support online sales
  
  
• Stay compliant
  Ensure that your company is in compliance with the latest government regulations for the safeguarding of customer data

Work from anywhere

As your business grows, success means giving people the flexibility to work from home or on the go. With Cisilion SMB Solutions, your workforce has easy, secure, wired or wireless access to:

• Your company's resources
  Securely access data whether you're in the office or working remotely. Being mobile and staying productive in any environment helps boost revenues.
  
  
• Customers, colleagues, partners, and suppliers
  Customers can reach available workers as incoming calls are automatically routed to whatever mobile device your employees choose. You can provide secure guest access. Employees can work after hours from home and save money on travel costs.
  
  
• Your network
  With dual-mode phones that work both on data and cellular networks, you can continue conversations even as you move in and out of the office.

Serve customers better

No matter how you look at it, satisfied customers translate into better profits for your business. The most satisfied customers are those who have easy access to your company 24 hours a day. Linking your customer information to a Cisilion voice and data network can help you increase customer satisfaction by:

• Immediately identifying incoming callers
  When customers call, their records pop up on a computer screen. Now your employees have everything they need to quickly address customer inquiries.
  
  
• Viewing other employees' phone status
  Don't know the answer to a customer's question? You can quickly determine whether or not the right person to help them is available. You'll save time—and provide more attentive customer service.
  
  
• Understanding call patterns
  Managers can easily see data for caller wait times and abandoned calls, so they can identify where additional training, hiring, or other improvements may be needed.

Be more productive

Work more efficiently. Do more with less. Take productivity to the next level. Cisilion SMB Solutions can help your teams be more productive through better collaboration. Here's how:

• Don't just tell; show
  When unveiling a new product to a remote sales team, turn a regular call into a video call for maximum impact.

• Easily bring people together to solve problems
  Need to call an urgent meeting? With just a few clicks, quickly find out who's available and set up conference calls or online meetings. Access customer information wherever you are, so you can easily work with colleagues to resolve issues quickly.
  
  
• Stay connected to mobile workers
  With multiple channels of communication always available—and the ability to see who is available and how to contact them—being out of the office no longer means being out of the loop.