Managed Services - Overview
SMART Managed Services™
Cisilion's SMART Managed Services™ programme lets you focus on your business, knowing you are benefitting from a robust managed network infrastructure, reduced over-heads, and the elimination of high capital expenditure.
SMART Managed Services™ delivers improved management, control, and pro-activity in supporting mission-critical business infrastructures and systems, and are available for the management of:
- networks
- servers
- telephone and video communication systems
- contact centres
- security
- wireless networks
Under pinning SMART Managed Services™ are:
- 24/7 reactive support service with client access to the certified engineers who manage our 24/7 support desk
- Cisilion SMART Portal™ providing real-time ticketing, tasking and reporting information
- co-branded maintenance contracts backed with SLA’s
- technical and management escalation processes
- tailored monitoring and reporting applications
Product Portfolio
- Cisilion SMART Portal™
- Proactive Network & Application Monitoring
- SLA Based Service Contracts
- Project Management Services
- Network and Application Health Checks
- SolarWinds Enterprise Operations Console
|
- 24x7 Service Desk
- Reactive Network Support
- Equipment Maintenance
- Design, Implementation and Consultancy Services
- Network Audit Services
- SolarWinds Orion Network Performance Monitor
|