Service Centre / HelpdeskConsistent with our approach to all service delivery, SMART Service Centre offers the option to augment in-house help desk teams, on a pay-as-you-go (PAYG) basis, with as much or as little additional help desk resource as circumstances demand.Additional resource just when you need itMaintaining sufficient expertise in house to provide comprehensive support on all of the switching, routing, security and voice technologies in today’s networks is an expensive commitment that few organisations can justify. Even if you have the luxury of such extensive support, you will still need to cover for staff absence. SMART Service Centre is available as an ad-hoc helpdesk service (Bronze) or, as a more formalised service (Silver) with Service Level Agreements (SLAs).
SMART Service Centre – SilverThis pay-as-you-go service enables you to call on our support just when you need it. You will have phone access to our experts on IP infrastructure, security and communications. SMART Service Centre – GoldShould you want the flexibility of pay-as-you-go combined with the reassurance of an SLA – Silver is for you. SMART Service Centre – Silver includes a range of tools to track and support your calls and all related documentation online, through our SMART Portal. There is also the option for 24/7 support. |
||||||||||||||||||||||||||||||||||||||||||||||
NewsSecure your office! Up to 55% off selected products until 23rd Oct. |
EventsWireless Infrastructure and Applications Webinar - 28th Oct. |
Featured Case Study Learn how Cisilion rolled out Voice over N3 for Suffolk Mental Health |
SMART PortalAccess all our services online. Book a demo here. |
|||

