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Cisco Gold Partner: Cisilion
Cisco - SMART Thinking from Cisilion
 

Cisco Gold PartnerSMART Services

Service Centre / Helpdesk

Consistent with our approach to all service delivery, SMART Service Centre offers the option to augment in-house help desk teams, on a pay-as-you-go (PAYG) basis, with as much or as little additional help desk resource as circumstances demand.

Additional resource just when you need it

Maintaining sufficient expertise in house to provide comprehensive support on all of the switching, routing, security and voice technologies in today’s networks is an expensive commitment that few organisations can justify. Even if you have the luxury of such extensive support, you will still need to cover for staff absence.

SMART Service Centre is available as an ad-hoc helpdesk service (Bronze) or, as a more formalised service (Silver) with Service Level Agreements (SLAs).

  SMART
Service Centre
SMART
Managed Services
  Bronze Silver Gold
Remote Support Service Reactive Reactive Pro-active
Business Hours Fee No monthly Fee From 15 Credits per month Priced per device/PA
24 x 7 Monthly Fee Not Available Reactive Priced per device/PA
Cost per 1 Hour Call 2 Credits 5 Extra Credits per month Included
Managed Secure VPN Access No Yes Yes
Service Level Agreement No Yes Yes
Online Project Trackings No No Yes

 

SMART Service Centre – Bronze

This pay-as-you-go service enables you to call on our support just when you need it. You will have phone access to our experts on IP infrastructure, security and communications.

SMART Service Centre – Silver

Should you want the flexibility of pay-as-you-go combined with the reassurance of an SLA – Silver is for you. It includes a range of tools to track and support your calls and all related documentation online, through our SMART Portal. There is also the option for 24/7 support.

SMART Managed Services – Gold

>> Click here

 

SolarWinds Orion network monitoring tools

Cisilion is a certified SolarWinds partner with more certified professionals operating in the UK than any other UK provider of SolarWinds network management software.

SolarWinds Orion products are core to our managed service offering, fully configurable for all your needs while monitoring your network infrastructure securely and efficiently, giving you complete peace of mind.

As a trusted SolarWinds Partner we offer product and consulting services on the full range of deployments from simple local solutions to disparate multi-country offerings. Our experience allows us to advise customers on best practice before you make any commitment.

  
News

News

Cisilion achieves advanced routing & switching Cisco specialisation award.

> Visit the news pages 

  Events

Events

Webinars: Find out about the latest technologies without leaving your desk.

> See the events schedule

  Case studies

Featured Case Study

Learn how Cisilion rolled out Voice over N3 for Suffolk Mental Health

> Read the case study

  SMART Portal

SMART Portal

Access all our services online. Book a demo here.

> Read more

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