Communications - Contact Centre
Contact Centre
In successful organisations, traditional contact centres have evolved into structured cloud-based collaborations that increase sales and support, provide self-service secure access on demand to customer data, and improve the overall customer experience - whatever the contact medium.
Cisilion brings integrated cloud-based contact centre technology to a wide range of markets. We use all of our proven expertise in workflow automation, networking, messaging, and telephony to deliver innovative, flexible solutions that increase productivity, agent efficiency, and customer satisfaction.
Product Portfolio
- Virtualisation Cisco UCS C-Series C460/C260/C250 Rack Mount Servers
- WebEx Connect Enterprise Instant Messaging
- Customer Care Solutions - Cisco Contact Centre
- Dashboard/Wallboard
- Cisco IP Phones and Cius
- Wireless and Bluetooth Audio Accessories
- Cisco Contact Centre Enterprise/Express
- Cisco IP Phone Agent
- Workforce Optimisation
- Cisco CallManager
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- Virtualisation Cisco UCS B-Series B440/B250/B230/B200 Blade Servers
- Cisco WebEx Meeting Center and WebEx Event Center
- Cisco Communications Manager Auto Attendant
- Standard and Mobile Compliance Red Box/Verint Voice Recording Systems
- ARC Solutions Operator Centre
- Cisco UCCX/CCM/UCCE
- Compliance Recording
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