Communications - Overview
Converged Communications
Converged communications means being able to communicate securely with your business at any time, anywhere, and on any device. Cisilion’s unique communication programmes combine voice, video, messaging, and mobility to produce the agility that successful businesses thrive on.
Our converged and unified™ programme covers:
- telephony, including cloud, campus, and site solutions
- contact centres and customer care lines
- video and TelePresence remote conferencing
- collaborative technologies that allow employees to communicate anywhere, on any device in a secure manner
Cisilion provides converged communications for over 25,000 users across five continents. We are proud to number among our converged-communication clients:
- the world leader in multi-currency cash settlement system with 68% market share, settling $4 trillion daily
- one of the largest hospital trusts in the country, with over 1 million patient contacts every year
- the world’s largest pharmacy serving 60 million people annually
Product Portfolio
- Virtualisation Cisco UCS C-Series C460/C260/C250 Rack Mount Servers
- Cisco/Tandberg TelePresence
- WebEx Connect Enterprise Instant Messaging
- Customer Care Solutions - Cisco Contact Centre
- Customer Care Solutions - Finesse
- Desk and Screen Wallboards
- Cisco IP Phones and Cius
- Wireless and Bluetooth Audio Accessories
- Cisco UCCX/CCM/UCCE
- Compliance Recording
- Cisco CallManager
- Workforce Optimisation
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- Virtualisation Cisco UCS B-Series B440/B250/B230/B200 Blade Servers
- Cisco WebEx Meeting Center and WebEx Event Center
- Mobility iOS and Android Bases Unified Communication Devices
- Customer Care Solutions - SocialMiner
- Customer Care Solutions - MediaSense
- Cisco Communications Manager
- Standard and Mobile Compliance Red Box/Verint Recording Systems
- ARC Solutions Operator Centre
- Cisco Contact Centre Enterprise/Express
- Cisco IP Phone Agent
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